Privacy Policy

Our privacy policy is designed to ensure that any personal information you provide to us in the course of creating a trading account or in the course of ongoing trading activities will never be used for purposes other than those for which it was originally intended. We make every effort to prevent private information of any kind from being disclosed to anyone who might misuse it. Among other things, we use the latest SSL encryption technology. We work exclusively with service providers who respect the terms of our privacy policy and are of impeccable reliability. The information you provide will only be used in ways to which you have expressly consented, both by us directly and by any third parties involved in providing the services you require (e.g. money transfer services).

Collection of personal information
The provision of online brokerage and trading services requires that personal information be shared with us. The following is a list of the stages at which such information collection takes place: When creating a live trading account or a demo account. Information collected will include details such as full name, date of birth, place of residence (including full address) and e-mail address. Bank account and credit card details are only required when creating live trading accounts. Some personal data is collected each time a deposit is made to your trading account. Similarly, as with deposits, personal information is required for withdrawals from trading accounts.

Type of personal information collected
The personal information we collect from our users consists only of details necessary to provide users with the business services they require. This includes details such as: Full name, address, date of birth, occupation, ID number/passport number. Description of previous business experience. Documents proving place of residence, such as receipts for payment of utility bills or municipal taxes. Financial information, such as income and assets. Documents proving the viability of banking details (such as bank statements). Other information we need to collect in order to verify legality, all at our sole discretion.

How personal information is used:
The personal information we collect is used either to ensure lawfulness and/or to process requests made by traders. Any provider of online brokerage and trading services must use all personal information. This information is required to execute transactions such as buy/sell orders, deposits and withdrawals to and from trading accounts. Some of the personal information collected enables us to assess a trader’s financial situation so that we can offer suitable services and products.

Among other things, we use personal information to:
Verify details provided by a user. Create and manage trading accounts (both live and demo). To communicate with users, by e-mail for example.
To analyze trading activity in order to make tailored offers. To provide our users with first-class trading services, including personal advice.
Confidentiality guarantee – We wish to make it clear that personal information of any kind provided by those using our services, either when creating a new trading account or during the use of such an account, will never be shared with any third party, unless the user has given his/her consent to such sharing of information.


Methods of collecting personal information
Personal data is provided to us in several ways: Through the use of secure online forms. By uploading files to our database (a scanned instance document) Via automated processes (data such as IP address, type of operating system, type of browser, etc.). Cookies can also be used if your browser settings allow it.


By e-mail and attachments
Information provided over the phone or during an online conversation with one of our service representatives.


Sharing personal information with third parties
As stated in the privacy guarantee above, no information will be shared without the prior consent of the user to whom it belongs. Where third parties are involved (such as a money transfer service, banks, accountants or other financial institutions), users are fully informed of this fact and the identity of the third party is disclosed. Users are informed that the sharing of information with a third party will take place if they follow through with the action they intend to take. In rare cases, we may be legally obliged to share personal information with authorities involved in efforts to combat fraud and money laundering. In such cases, compensation for information provided by affiliates, brokers and others may occur.


Securing personal information
We make every effort to ensure that no personal information is compromised. Among other things, the measures we take include: Use of state-of-the-art encryption and access control technologies, including SSL encryption and firewalls. We grant access to databases only to those directly involved in the use of the information stored there, and only in a way that does not compromise confidentiality. Only authorized users can access trading accounts by providing the correct username and password. We do not store credit card details and take no part in the processing of money transfers made using credit cards (these are all carried out directly by the credit card companies). If you wish to make a further inquiry or complaint, you can do so; you can contact our 24/7 customer service team via live chat, e-mail or telephone.